Satisfaction survey under way to help OPP assess service to local communities

(HURON COUNTY, ON) – A Community Satisfaction Survey is currently under way in West Region and you may end up getting a cold-call seeking your input. 

The West Region surveys started in January in an effort to solicit public opinion about the services the OPP detachments deliver to communities throughout the region. 

This is a telephone survey that randomly selects members of the public (16 years of age or older) who live in Ontario. The survey takes about five to seven minutes to complete and is strictly voluntary. Those contacted, and willing to participate, are asked about issues such as community security, perceptions of crime and youth issues in the community, OPP presence in the community, service delivery and even how the OPP investigates crime and enforces the law.

The information provided by those surveyed is being collected by a research consultant, R.A. Malatest and Associates Ltd., which has been retained by the Ontario Ministry of Community Safety and Correctional Services. The information is treated confidentially and the names, telephone numbers, and addresses of those surveyed will not be included in the survey results provided to the OPP.

Once the survey is complete, the results will be used in the OPP Business Action Plan and Annual Report.  The information will also be useful in helping OPP’s West Region set out goals and objectives to improve on the services it delivers to communities across the region. These surveys are done throughout the province on a rotational, three-year schedule.

The West Region detachment surveys started in January and are expected to be completed by March 30. The OPP appreciates all those who participate in the Community Satisfaction Survey and who take the time to help the OPP in its vision of Safe Communities ... A Secure Ontario.